Progressive, Transformative Technology
From proven systems to unchartered territories, you can count on Carenet to provide the advanced healthcare service center technology required to remain competitive in today’s marketplace.
24x7 Medical Support Access
At the heart of enabling people to make informed decisions is easy access to the right information at the right time. Carenet enables your members to interact with us from anywhere at anytime, using any device, and across all channels.
Our unified-communication platform addresses our nation’s critical shortage of healthcare services by delivering a convenient connection to 24x7 medical supportvia the web, chat, SMS text, email, and phone. From live agent interaction to proactive agentless messaging and self-service tools like healthcare interactive voice response, we accommodate every need and preference.
Healthcare Customer Relationship Management
Our robust customer relationship management capabilities enable us to store extensive volumes of critical information. By combining this actionable data with our finely tuned engagement practices, we’re able to maximize every member interaction, improve member-plan relationships and proactively solve health challenges before they become problems.
Customizable, Scalable Solutions
At Carenet, we don’t believe in a one-size-fits-all approach. We design customized solutions that improve efficiencies, cut costs and scale easily as your needs evolve. Our team will capitalize on the systems you’ve invested in and develop new systems to further optimize your operations and enrich your members’ experience.
Secure, Solid Systems
Carenet takes the utmost measures to ensure industry compliance and secure valuable member data. We pass all third-party security audits including the Statement on Standards for Attestation Engagements (SSAE 16). We also meet the Department of Defense’s stringent network equipment requirements.
Whether you’re looking for a healthcare BPO partner, care management services such as 24x7 nurse telephone triage, device monitoring and post-discharge support,or something completely new, you can count on us to provide the progressive clinical contact center technologyand in-depth consumer engagement expertise you and your members need to thrive in today’smarketplace.